SmallBizGenius Analysis
Biglifejournal faces criticism regarding subscription issues and product suitability. Customers report problems with subscriptions, returns, and the effectiveness of journals for children with ASD.
Category Breakdown
Scores based on analysis of 4 recent reviews
Subscription Issues
1.0/10Customers report unexpected subscription charges and difficulties with cancellation policies. One reviewer lost £50 on an unactivated subscription, while another is paying for a six-month subscription despite attempting to cancel.
2 reviews mention thisReturns and Refunds
1.0/10Reviewers claim to have not received refunds for products they did not receive or were attempting to return. One reviewer was given a nonexistent return address, resulting in a financial loss.
2 reviews mention thisProduct Suitability
1.0/10One reviewer found the product unsuitable for a child with ASD, indicating potential limitations in the product's target audience. The child became upset when attempting to use the book.
1 reviews mention thisPros & Cons
Common Complaints
"I was given the impression that cancelling my three months subscription would mean that it was an immediate termination. Instead, I am now paying for a six month subscription for something I have not used."
"Never received journals or refund"
"The product was marketed to be suitable for young person with ASD but in fact did not align with the emotional literacy constraints that comes with ASD. My son became upset when attempting the book."
"I tried to return the book and was given an address that doesn't exist (confirmed by the UK Post Office)."
"Lost £50 on a subscription that was not even activated."
Common Questions About Biglifejournal
Answers derived from customer review patterns
Is Biglifejournal legit and trustworthy?
Based on 4 reviews, there are significant concerns about Biglifejournal's legitimacy and trustworthiness. Multiple reviewers report issues with subscriptions, including unexpected charges and difficulties canceling. Additionally, some reviewers claim to have not received products or refunds, and one reviewer was given a nonexistent return address. These issues raise red flags for potential customers, suggesting a need for caution when considering Biglifejournal.
Based on 4 reviewsDoes Biglifejournal have good customer service?
Based on the available reviews, Biglifejournal's customer service appears to be lacking. Reviewers cite issues with obtaining refunds and resolving subscription problems, suggesting a lack of responsiveness or effectiveness in addressing customer concerns. One reviewer specifically mentions that customer loyalty is not valued. These negative experiences indicate that customers may encounter difficulties when seeking assistance from Biglifejournal's customer service team.
Based on 2 reviewsIs Biglifejournal worth it for small business?
Considering the negative reviews, Biglifejournal may not be a worthwhile investment for small businesses at this time. The reported issues with subscriptions, returns, and product suitability raise concerns about the reliability and value of their products. Small businesses seeking resources for employee wellness or team development may want to explore alternative providers with more positive customer feedback. The potential for frustration and financial loss associated with Biglifejournal's reported issues outweighs the potential benefits.
Based on 4 reviewsWhat is Biglifejournal's return policy like?
Based on one review, Biglifejournal's return policy appears to be problematic. The reviewer attempted to return a product but was given a nonexistent address, preventing the return and resulting in a financial loss. This experience suggests that Biglifejournal's return process may be unreliable or intentionally misleading. Potential customers should exercise caution and carefully review the return policy before making a purchase.
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